holobet Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the holobet website, mobile platform, and all associated services (collectively, the "Platform") operated by holobet ("holobet," "we," "us," or "our"). By registering an account, accessing, or using the holobet Platform in any manner, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you are accessing holobet on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms. If you do not have such authority, or if you do not agree with any provision of these Terms, you must immediately cease using the Platform.

holobet reserves the right to modify, update, or replace these Terms at any time. We will notify registered users of material changes via email or a prominent notice on the Platform. Your continued use of holobet following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2 Eligibility

To register and use the holobet Platform, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age, in compliance with Philippine gambling laws and applicable PAGCOR regulations governing online gaming in the Philippines.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your jurisdiction of residence.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current or former employee, director, officer, agent, or contractor of holobet, or an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the holobet Platform or any affiliated gaming platform.
• You must not be registered on any self-exclusion list maintained by holobet or any applicable gaming regulatory authority.

holobet reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory verification documents may result in the suspension or permanent closure of your account and the forfeiture of any pending withdrawals pending investigation.

3 Account Registration

3.1 Registration Requirements

To access the full features of the holobet Platform, you must create a registered account. During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and mobile number. You are responsible for maintaining the accuracy of this information and must promptly update your account details if any information changes.

3.2 One Account Per User

Each user is permitted to maintain only one (1) registered account on the holobet Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the immediate suspension of all associated accounts, forfeiture of all balances and bonuses, and a permanent ban from the Platform. If you suspect that a duplicate account has been created in your name, you must notify holobet customer support immediately.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your holobet account credentials, including your username and password. You agree to:

• Use a strong, unique password that is not used for any other online service.
• Enable two-factor authentication (2FA) where available.
• Never share your login credentials with any third party.
• Log out of your account after each session, particularly on shared or public devices.
• Notify holobet immediately if you suspect unauthorized access to your account.

holobet will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified us of unauthorized access in a timely manner.

3.4 Account Verification (KYC)

holobet is required to conduct Know Your Customer (KYC) verification in accordance with applicable anti-money laundering (AML) regulations. You may be required to submit one or more of the following documents before withdrawals are processed or at any time during your use of the Platform:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, or PhilSys National ID).
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate issued within the last three months).
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, or bank statement).
• Source of funds declaration where required by applicable regulations.

holobet reserves the right to suspend withdrawals and restrict account activity pending the completion of KYC verification. Accounts that fail to complete verification within the specified timeframe may be closed.

4 Deposits & Withdrawals

4.1 Deposits

holobet accepts deposits via a range of Philippine-friendly payment methods, including GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other approved channels. All transactions are processed in Philippine Pesos (PHP). Minimum and maximum deposit limits apply and are displayed at the time of transaction. holobet does not charge fees on deposits, though your payment provider may apply their own charges.

Deposits are generally credited to your holobet account instantly or within a few minutes. If a deposit is not reflected within one (1) hour, you should contact customer support with your transaction reference number.

4.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• You may only withdraw funds to a payment method registered in your own name. Third-party withdrawals are strictly prohibited.
• Minimum withdrawal amounts apply and are displayed in the cashier section of the Platform.
• Withdrawals via GCash and PayMaya are typically processed within 10 to 30 minutes. Bank transfers may take one (1) to three (3) business days.
• holobet reserves the right to conduct additional security checks before processing any withdrawal, which may extend processing times.

4.3 Currency

All account balances, deposits, withdrawals, and wagers on the holobet Platform are denominated in Philippine Pesos (PHP). holobet does not currently support multi-currency accounts. Any currency conversion costs incurred by your payment provider are your sole responsibility.

5 Bonuses & Promotions

holobet offers various bonuses and promotional offers to eligible users. All bonuses are subject to specific terms and wagering requirements that are communicated at the time the bonus is offered. General bonus terms include:

• Bonuses are available to eligible registered users only and cannot be transferred or exchanged for cash unless wagering requirements have been met.
• Wagering requirements must be fulfilled within the specified validity period. Bonuses that expire before wagering requirements are met will be forfeited.
• holobet reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Abuse of bonus offers, including but not limited to the use of multiple accounts, collusion, or exploitation of software errors, will result in the forfeiture of all bonuses and winnings and may result in account closure.
• Only one welcome bonus is available per user, household, IP address, device, or payment method.

6 Game Rules & Fair Play

All games available on the holobet Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules. In the event of a conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game.

holobet uses certified Random Number Generators (RNGs) for all applicable games, which are independently tested and audited by recognized third-party testing agencies to ensure fairness and randomness. Live dealer games are conducted by professional dealers in real-time from certified studios.

In the event of a technical malfunction, disconnection, or system error during gameplay, holobet's decision regarding the outcome of the affected game round shall be final. holobet will not be liable for any losses resulting from technical failures beyond our reasonable control, though we will make reasonable efforts to resolve disputes fairly.

7 Prohibited Activities

The following activities are strictly prohibited on the holobet Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances and bonuses, and referral to relevant law enforcement authorities:

• Using the Platform if you are under 21 years of age or are otherwise ineligible under these Terms.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using automated software, bots, scripts, or any other artificial means to interact with the Platform.
• Engaging in any form of collusion, match-fixing, or coordinated play designed to gain an unfair advantage.
• Exploiting software bugs, errors, or vulnerabilities in the Platform or any game.
• Using the Platform for any money laundering, terrorist financing, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the Platform's software or security systems.
• Harassing, threatening, or abusing holobet staff, other users, or live dealers.
• Creating or using multiple accounts to circumvent restrictions, claim multiple bonuses, or evade a ban or self-exclusion.
• Charging back or reversing any deposit made to your holobet account without prior authorization from holobet.

8 Responsible Gaming

holobet is committed to promoting responsible gaming and providing a safe environment for all users. We offer a range of tools to help you manage your gaming activity, including deposit limits, session time limits, reality checks, cooling-off periods, and self-exclusion. You can access these tools through the Responsible Gaming section of your account settings.

If you believe your gambling is becoming problematic, we strongly encourage you to make use of these tools and to seek professional support. holobet takes problem gambling seriously and will cooperate fully with any self-exclusion request. For more information, please visit our Responsible Gaming page.

9 Intellectual Property

All content on the holobet Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and compilation of the Platform ("Content"), is the property of holobet or its content suppliers and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without the prior written consent of holobet.

The holobet name, logo, and all related marks, product and service names, designs, and slogans are trademarks of holobet. You may not use such marks without the prior written permission of holobet.

10 Limitation of Liability

To the fullest extent permitted by applicable law, holobet, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or system failure, arising out of or in connection with your use of or inability to use the Platform.

holobet's total aggregate liability to you for any claims arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your holobet account in the thirty (30) days immediately preceding the event giving rise to the claim.

holobet does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.

11 Privacy & Data Protection

holobet collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy. We are committed to protecting your personal data and complying with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

For full details on how we collect, use, store, and protect your personal information, and your rights as a data subject, please review our Privacy Policy.

12 Amendments to Terms

holobet reserves the right to amend, modify, or replace these Terms at any time at our sole discretion. We will provide notice of material changes by posting the updated Terms on the Platform and, where practicable, by sending an email notification to your registered email address. The date of the most recent revision will be indicated at the top of this page.

Your continued use of the holobet Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request the closure of your account.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to the competent courts of the Philippines. You agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claims.

Notwithstanding the foregoing, holobet reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or confidential information.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the holobet support team:

For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page or contact our dedicated support team directly via live chat.